Shipping & Returns
Shipping Information
All orders will be processed and shipped within 10 Days or less of purchase from Monday to Friday, excluding Belgian national holidays.
Please be aware of the fact that delivery times may vary due to circumstances beyond our control.
Please note that LĒO will only prepare shipment after having received the payment.
We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system .
Please note that we are unable to ship to PO boxes or APO/FPO addresses
If you have any questions about shipment, size measurements, stock available or anything else, please send us an email before purchase to info@leo-official.com
Upon shipment, you will receive a confirmation e-mail with your tracking number.
Once your order has shipped from our storage, please directly contact your courier with any inquiries about the status of your package.
We are not responsible for unexpected shipping delays caused by circumstances related to the courier.
In said cases , please contact your courier with any inquiries about the status of your package.
In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, we are not responsible for payment of return shipping costs levied by the courier.
Similarly, we are not responsible for the payment of re-shipping merchandise to the customer.
In such cases , the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
If you should have any doubts or questions please send us an email : info@leo-official.com
Easy Returns & Exchanges
We only return items if they are defective, damaged or have missing parts for reasons due to our error.
We will not process returns or exchanges for the following:
-Products that have been worn, emit an odor, and/or are not in their original condition.
-Product(s) that were shipped to a not-current address provided by you.
-Products with variations in size measurements (if your actual product doesn't fit your actual size even if this is the right size from the order)
-Orders which have been delivered for longer than a 7-day period.
-Any item(s) returned that have not been approved by our team in advance.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
Discount Sale items cannot be refunded, returned, exchanged or cancelled.
To return your product, you should mail your product to:
LĒO BV
32 Peter Benoitstraat
2018 Antwerp
Belgium
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on when we receive your product at our facility, where you live, and the shipping and delivery time of your return item may vary.
We are not responsible for international taxes or customs fees
We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to: info@leo-official.com
We do not guarantee that we will receive your returned item.